STRETCH YOUR HORSE APP
Frequently Asked Questions and Technical Support
NOTE: This page contains three sections of FAQs: General, Account and Technical Support. Please scroll down to the section you are seeking information about.
General
What is the Stretch Your Horse App?
The Stretch Your Horse App is a first-of-its kind, video-based mobile app designed to teach riders, owners, veterinarians, farriers, trainers, vet techs, body workers and horse lovers all over the world how to safely and effectively stretch their horse anytime, anywhere even if there is no cell service or internet connection available. There are over 20 individual stretching videos to choose from.
Do I have to be an experienced rider, trainer or vet to learn the horse stretches?
No. The videos are designed to enable riders of any experience level to safely and effectively stretch their horse. Non-riders can learn the stretches too! Basic horse safety and horse handling skills and a desire to learn are required.
Is the Stretch Your Horse App intended to give veterinary or horse healthcare advice?
Absolutely not. The Stretch Your Horse App and all the videos are strictly educational in nature. Prior to starting any stretching regimen and/or addressing any equine health issue or concern, you should always contact your veterinarian and/or other equine healthcare provider. Please read this legal disclaimer carefully.
Where can I download the Stretch Your Horse App?
You can download the App in the Google Play Store for Android phones and the Apple App Store for iPhones. Search on Stretch Horse.
How do I pay for the Stretch Your Horse App and the videos?
In order to download and install the App on your smartphone, you need a Google Wallet account for Android phones and an iTunes account for iPhones. The iTunes account is needed for the Apple App Store as well as to purchase music and videos in iTunes. The accounts are easy to set up. Just follow the directions in the video that appears when you click on the respective link above.
Once your account is set up, you can go to the Google Play Store (Android) or Apple App Store (iPhone) and purchase the App. Search on Stretch Your Horse. The videos are available as "in app" purchases, meaning you can purchase them inside the App from the Video Details page.
How Much Is Each Video?
Most videos cost only $1.99. The Girthy and Cinchy Horse Solutions and Tips videos are $3.99 each.
How Much is the SYH App?
The SYH App costs $2.99 or the equivalent thereof in other currencies.
What kind of smartphones is the SYH App available on?
The SYH App is available on iPhones and Android phones. It is not available on Windows phones.
Account Questions
Can I return or exchange videos and/or the SYH App after purchase?
No refunds or exchanges are allowed. The videos are priced very affordably so we cannot accommodate returns or exchanges.
I forgot my password and can’t log in. I have an Android smartphone. How can I recover my password?
You can get a new password by clicking on the Forgot Password link on the login page. Simply follow the directions after you click on the link, and a new password will be sent to your email address. You can not recover your prior password. You cannot change your new password, though you can get another password if you forget it. Future enhancements such as the ability to customize your password are being considered.
We suggest exiting the SYH App with the back button on your phone and not using the log out feature on the Menu so you do not need a password.
Note: Password login is not a feature on the iPhone version of the App, so iPhone users do not have be concerned about password recovery.
Can I share the SYH videos I purchase with others? Can I post the SYH videos on YouTube, Facebook or other social media or media content sharing sites?
No. All SYH videos are copyright protected. The only way you can share them is to loan someone your phone. Each purchase is tied to your account and can not be legally shared.
We really appreciate all referrals regarding the SYH App. In addition to showing fellow horse enthusiasts the App on your phone, please feel free to send fellow horse enthusiasts to www.StretchYourHorse.com as well the Google Play Store and Apple App Store to get more information about the App and to purchase it.
Technical
The videos are downloading slowly. What can I do to speed the download up?
The Stretch Your Horse App has no control over the speed of the download. The speed of the download is determined by the strength and speed of your cell or wi-fi network connection.
How can I avoid using my cell phone data plan and/or incurring data charges when downloading the SYH videos?
We strongly recommend downloading the videos over wi-fi. This will avoid using your cell phone data plan and charges.
What version of the Android operating system (OS) does the SYH App run on?
The SYH App runs on Android 4.2 and higher.
What version of the Apple operating system (iOS) does the SYH App run on?
The SYH App runs on iOS version 7.1, 8.x and 9.x
The App appears to be hung up. I get a spinning circle when I try to search in the Video Library, navigate in the Menu or purchase a video. What should I do?
1) Please exit out of the App via the back button on your phone (Android) or swiping (iPhone.)
2) Reboot your phone by turning it off for 30 seconds and then turning it back on.
3) Reopen the App.
I tried to download a video, but I got a spinning circle and could not complete the download. The App appeared to be hung up. What should I do?
1) Please exit out of the App via the back button on your phone (Android) or swiping (iPhone.)
2) Please reboot your phone by turning it of for 30 seconds and then turning it back on.
3) Reopen the App and restart your download.
I got an error message indicating my email address is invalid when I attempted to register after opening the App. I can not proceed past the registration screen. What should I do?
Please check to be sure there are no typos in your email address such as .con instead of .com or gmial instead of gmail. Please also check to be sure there are no spaces, including a space after .com, quotes or other non-alphanumeric characters in your email address except the @ symbol. Please also be sure the cursor is regiht next to last letter in yuor email address and there is no space. Sometimes if you cpoy/paste yoru email address, there can be an extra space that is hard to see.
If your email address is correct and you are still getting this error, please select another email address as the one you are entering is already in use by someone else.
I purchased a new phone, and SYH App did not transfer over. How can I get the App and videos again without having to pay for them?
Please contact Support@StretchYourHorse.com for instructions. Please specify whether you have an Android or iPhone in your email.
Can I play the videos on my PC?
No, you cannot play the videos on your PC.
Can I give, sell or share the videos with someone else?
No. The videos are copyright protected.
If I have other questions about the SYH App, whom should I contact for assistance?
Contact Support@StretchYourHorse.com
What is the Stretch Your Horse App?
The Stretch Your Horse App is a first-of-its kind, video-based mobile app designed to teach riders, owners, veterinarians, farriers, trainers, vet techs, body workers and horse lovers all over the world how to safely and effectively stretch their horse anytime, anywhere even if there is no cell service or internet connection available. There are over 20 individual stretching videos to choose from.
Do I have to be an experienced rider, trainer or vet to learn the horse stretches?
No. The videos are designed to enable riders of any experience level to safely and effectively stretch their horse. Non-riders can learn the stretches too! Basic horse safety and horse handling skills and a desire to learn are required.
Is the Stretch Your Horse App intended to give veterinary or horse healthcare advice?
Absolutely not. The Stretch Your Horse App and all the videos are strictly educational in nature. Prior to starting any stretching regimen and/or addressing any equine health issue or concern, you should always contact your veterinarian and/or other equine healthcare provider. Please read this legal disclaimer carefully.
Where can I download the Stretch Your Horse App?
You can download the App in the Google Play Store for Android phones and the Apple App Store for iPhones. Search on Stretch Horse.
How do I pay for the Stretch Your Horse App and the videos?
In order to download and install the App on your smartphone, you need a Google Wallet account for Android phones and an iTunes account for iPhones. The iTunes account is needed for the Apple App Store as well as to purchase music and videos in iTunes. The accounts are easy to set up. Just follow the directions in the video that appears when you click on the respective link above.
Once your account is set up, you can go to the Google Play Store (Android) or Apple App Store (iPhone) and purchase the App. Search on Stretch Your Horse. The videos are available as "in app" purchases, meaning you can purchase them inside the App from the Video Details page.
How Much Is Each Video?
Most videos cost only $1.99. The Girthy and Cinchy Horse Solutions and Tips videos are $3.99 each.
How Much is the SYH App?
The SYH App costs $2.99 or the equivalent thereof in other currencies.
What kind of smartphones is the SYH App available on?
The SYH App is available on iPhones and Android phones. It is not available on Windows phones.
Account Questions
Can I return or exchange videos and/or the SYH App after purchase?
No refunds or exchanges are allowed. The videos are priced very affordably so we cannot accommodate returns or exchanges.
I forgot my password and can’t log in. I have an Android smartphone. How can I recover my password?
You can get a new password by clicking on the Forgot Password link on the login page. Simply follow the directions after you click on the link, and a new password will be sent to your email address. You can not recover your prior password. You cannot change your new password, though you can get another password if you forget it. Future enhancements such as the ability to customize your password are being considered.
We suggest exiting the SYH App with the back button on your phone and not using the log out feature on the Menu so you do not need a password.
Note: Password login is not a feature on the iPhone version of the App, so iPhone users do not have be concerned about password recovery.
Can I share the SYH videos I purchase with others? Can I post the SYH videos on YouTube, Facebook or other social media or media content sharing sites?
No. All SYH videos are copyright protected. The only way you can share them is to loan someone your phone. Each purchase is tied to your account and can not be legally shared.
We really appreciate all referrals regarding the SYH App. In addition to showing fellow horse enthusiasts the App on your phone, please feel free to send fellow horse enthusiasts to www.StretchYourHorse.com as well the Google Play Store and Apple App Store to get more information about the App and to purchase it.
Technical
The videos are downloading slowly. What can I do to speed the download up?
The Stretch Your Horse App has no control over the speed of the download. The speed of the download is determined by the strength and speed of your cell or wi-fi network connection.
How can I avoid using my cell phone data plan and/or incurring data charges when downloading the SYH videos?
We strongly recommend downloading the videos over wi-fi. This will avoid using your cell phone data plan and charges.
What version of the Android operating system (OS) does the SYH App run on?
The SYH App runs on Android 4.2 and higher.
What version of the Apple operating system (iOS) does the SYH App run on?
The SYH App runs on iOS version 7.1, 8.x and 9.x
The App appears to be hung up. I get a spinning circle when I try to search in the Video Library, navigate in the Menu or purchase a video. What should I do?
1) Please exit out of the App via the back button on your phone (Android) or swiping (iPhone.)
2) Reboot your phone by turning it off for 30 seconds and then turning it back on.
3) Reopen the App.
I tried to download a video, but I got a spinning circle and could not complete the download. The App appeared to be hung up. What should I do?
1) Please exit out of the App via the back button on your phone (Android) or swiping (iPhone.)
2) Please reboot your phone by turning it of for 30 seconds and then turning it back on.
3) Reopen the App and restart your download.
I got an error message indicating my email address is invalid when I attempted to register after opening the App. I can not proceed past the registration screen. What should I do?
Please check to be sure there are no typos in your email address such as .con instead of .com or gmial instead of gmail. Please also check to be sure there are no spaces, including a space after .com, quotes or other non-alphanumeric characters in your email address except the @ symbol. Please also be sure the cursor is regiht next to last letter in yuor email address and there is no space. Sometimes if you cpoy/paste yoru email address, there can be an extra space that is hard to see.
If your email address is correct and you are still getting this error, please select another email address as the one you are entering is already in use by someone else.
I purchased a new phone, and SYH App did not transfer over. How can I get the App and videos again without having to pay for them?
Please contact Support@StretchYourHorse.com for instructions. Please specify whether you have an Android or iPhone in your email.
Can I play the videos on my PC?
No, you cannot play the videos on your PC.
Can I give, sell or share the videos with someone else?
No. The videos are copyright protected.
If I have other questions about the SYH App, whom should I contact for assistance?
Contact Support@StretchYourHorse.com
